Emirates covers customers from COVID-19 expenses, in industry-leading initiative to boost travel confidence

By Team BitBol, 

Emirates customers can travel with confidence, as the airline will cover
medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days, should
they be diagnosed with COVID-19 during their travel, while they are away from home. This cover is
provided by the airline, free of cost to its customers.
HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Group Chairman and Chief Executive said: “Under
the directive of His Highness Sheikh Mohammed, UAE Vice President and Prime Minister and Ruler of
Dubai, Emirates is proud to lead the way in boosting confidence for international travel. We know
people are yearning to fly as borders around the world gradually re-open, but they are seeking flexibility
and assurances should something unforeseen happen during their travel.”
He added: “Emirates has worked hard to put in place measures at every step of the customer journey to
mitigate risk of infection, and we have also revamped our booking policies to offer flexibility. We are
now taking it to the next level, by being the first in the industry to offer our customers free global cover
for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel. It
is an investment on our part, but we are putting our customers first, and we believe they will welcome
this initiative.”
First airline in the world to offer free, global cover for COVID-19 related costs
This cover for COVID-19 related medical expenses and quarantine costs is offered by Emirates free of
cost to its customers regardless of class of travel or destination. This cover is immediately effective for
customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October
2020). It is valid for 31 days from the moment they fly the first sector of their journey. This means
Emirates customers can continue to benefit from the added assurance of this cover, even if they travel
onwards to another city after arriving at their Emirates destination.
Customers do not need to register or fill in any forms before they travel, and they are not obligated to
utilise this cover provided by Emirates.
Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to
contact a dedicated hotline to avail of assistance and cover.
The hotline number, and details of what COVID-19 related expenses are covered, is available on
www.emirates.com/COVID19assistance

Flexibility and assurance
With the gradual re-opening of borders over the summer, Emirates has revised its booking policies to
offer customers more flexibility and confidence to plan their travel. Customers whose travel plans are
disrupted by COVID-19 related flight or travel restrictions, can simply hold on to their ticket which will
be valid for 24 months and rebook to fly at a later time; request travel vouchers to offset against future
Emirates purchases, or request refunds via an online form on Emirates’ website or via their travel
booking agent.
Emirates currently serves over 60 destinations in its network, facilitating travel between the Americas,
Europe, Africa, the Middle East and the Asia Pacific through a convenient connection in Dubai for
customers across the world.
Dubai is open: Customers from Emirates’ network can now to travel to Dubai as the city has re-opened
for business and leisure visitors with new air travel protocols that safeguard the health and safety of
visitors and communities. For more information on entry requirements for international visitors to
Dubai, visit: www.emirates.com/flytoDubai
Health and safety first: Emirates has implemented a comprehensive set of measures at every step of the
customer journey to ensure the safety of its customers and employees on the ground and in the air,
including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and
antibacterial wipes to all customers. For more information on these measures and the services available
on each flight, visit: www.emirates.com/yoursafety
Travel restrictions: Customers are reminded that travel restrictions remain in place, and travellers will
only be accepted on flights if they comply with the eligibility and entry criteria requirements of their
destination countries. Visit: www.emirates.com/travelrestrictions
Dubai residents can check the latest travel requirements at: www.emirates.com/returntoDubai

About Ali Raza

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